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- Check your login details. Your login username is your email address used for registration.
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- It might be a problem caused by chinashop-easy system maintenance - wait 30 mins and try again.
If nothing works please contact our customer service representatives by live chat for support or call us at: +086-075525906080

TIPS:
If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
If you made a mistake when you registered, and you can't access your account and you've never made any orders. It might be quickest to just use the registration to sign up again for a new account.

Due to the dynamic nature of our product line as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful. Our website contains all the information we have on our products.
If you have any specific question,we welcome you to contact our customer service representatives by live chat.

You get a cheaper per-item price when you buy larger quantities. We give discount on some products, and offer coupon codes and  gift cards for customers.
Returning customers will receive better discount levels.

All products offered by chinashop-easy.com come with 12-month warranty. If there is any problem under warranty, you will get repair or refund that depends on the concrete condition.

It depends on the quantity of goods, the shipping method, and the country you are sending goods to. The best way to see how much shipping will cost is to use the website checkout to preview prices.

English Online Service Tel: 86+755-25906080
Service time: Monday - Friday,  9:30-20:00  (GMT+08:00 CHINA beijing TIME)

EMS, FedEx, UPS or DHL are all available. You can preview the prices once logged in.
Other methods of shipping are not available on normal orders placed online.

How fast
Please allow 7-10 days for delivery from the time of submitting payment.

How to get tracking details
Your tracking number is emailed to you from chinashop-easy.com 24 hours after the goods are dispatched. The delay is because we have to wait for the goods to clear customs when going from China out through Hong Kong.

How to deal with customs and taxes
All of the normal import paperwork is dealt with by the courier. If there are taxes to pay, the courier will pay them and then bill you later. In the case of drop-shipping this could mean your customer is unexpectedly presented with an additional import tax bill when signing for the goods. We recommend you warn customers about this possibility and you may wish to offer to refund them for that.

How to deal with delivery problems
Any delivering problems will be dealt with by chinashop-easy.com in consultation with the drop-ship seller.

How to deal with returns
If there is a fault, the product can be returned for a replacement under the standard 12 month chinashop-easy.com warranty. In this case please contact us and we will give you instructions how to proceed. You can tell your customer to send the goods to chinashop-easy.com, or you can get them to return them to you first.